GOSCOR TECHNICAL SERVICE – BEST IN THE INDUSTRY
At the heart of Goscor Lift Truck Company’s service regime is an integrated team.
A world class technical service is the foundation of Goscor Lift Truck Company’s business. At the centre of the company’s world class service regime is teamwork. At GLTC, our service department is directly responsible for all technical support nationally, while every other department in the company plays a critical role in the customer service process. This approach has fortified GLTC’s market leading position in the materials handling equipment business in Southern Africa over the years.
GLTC services and maintains a world class fleet of over 12 000 lift trucks nationally. To keep these machines running at all times without unplanned downtime, we have a large pool of highly-skilled technicians who constantly undergo certified training to keep up with the evolving technology. Training takes place at GLTC’s world class, certified training centre based at the company’s Johannesburg Head Office.
Parts – an integral part of service excellence
GLTC’s parts department draws on years of experience within the business to support the service team by sourcing, stocking and supplying what is needed to ensure customer uptime and maximum productivity.. Our mission is to ensure Lowest Total Cost of Ownership for materials handling equipment owners,
Stock orders are placed weekly to ensure all fast-moving parts are readily available to our technicians and external customers alike.
Time is money – #fact
Our major undertaking is to minimise customer downtime by providing them with cost-effective service options which include:
- Full service support – 24/7/365
- Regional call centres, log, monitor and track all reported breakdowns, providing up to date feedback to customers.
- Guaranteed 4-hour breakdown response time
- Fleet of fully equipped vehicles to respond to breakdowns and perform routine maintenance on-site – available nationwide.
- FREE replacement lift truck provided should your machine not be repaired and working within 48-hours (for general wear-and-tear problems)
- Factory trained technicians.
Please note: Service is limited to Crown, Doosan and Bendi machines only.
FOR MORE INFORMATION PLEASE CALL: 0861 GOSCOR